Internet Problems.

Internet problems are a very common fault ranging from your internet browser not loading too the router keeps losing the connection.

internet connection problems

We have listed so very common thing you can check to help with connection faults.

ADSL - Connects to phone Socket

1. check all phone sockets have adsl filters ?
   All phones or other equipment like sky etc must pass through a filter if you need more help just email question.


2. wireless connection keeps dropping out but the ADSL and internet light is on ?
   Change the router or access point settings to use a different wireless channel, or set the channel to be selected automatically if it is set to a fixed channel number. Sometimes one wireless channel is clearer than others. Check the information that came with your access point or router for instructions about setting the wireless signal channel.


3. connection keeps dropping out and both the ADSL and internet light keep going off ?
   If the your ADSL light is off -
   check that you have an active phone line
   check that you have adsl filter's installed correctly.( try unplugging all phones equipment but for your router and swapping your filters incase one filter is not working)
   Plug in ADSL Filter then Router modem connection into your BT MASTER Socket (not extension sockets)
   Unscrew extension plate on BT MASTER Socket - Plug in ADSL Filter then Router modem connection into test socket see picture
   
   
4. If your internet light is off -
   Confirm your broadband Username & password
   via your internet service provider
   ( line check or boost your ASDL signal )

Cable Modem

Check your have setup your connection by using the connection from your cable modem direct if you have a connection read below for more help . if you do not have a direct connection reboot your cable modem.

1. cable modems and routers are very simple to setup the main thing you need to do is clone the cable modem Mac address this is done on the main router screens.
2. firewalls and antivirus programs do sometimes get in the way .So if you do still have a problem shutdown these programs for now.
3. try a reboot - power off computers ,router and cable modem then power on in this order.
   Cable Moden - do not power on the next one until all normal lights are active
   Router - do not power on the next one until all normal lights are active
   And finally your computer

internet service provider

MAC stands for 'Migration Authorisation Code'. It enables you to switch from most broadband providers, with a minimum loss of downtime. Your current Internet Service Provider (ISP) is required to offer you two ways of requesting a MAC and to communicate your MAC code to you free of charge within 5 working days (ofcom rules), so that your transition from one provider to another can be completed. The MAC can usually be requested over the phone and is valid for a maximum of 30 calendar days from issue.

Traffic Management Policy

If your internet slow's down or it can stops at or around the same time then your provider could be using this. I was on one provider that slowed that slow down there connection to lower then 0.75mbs from 5pm to 12 midnight and we could not use the internet.

If you are having that same problem keep a log of your speeds speedtest.net including the link for pic.
This will help build your case against your internet service provider
UK Laws that can help

The Unfair Contract Terms Act

The Sale of Goods Act ( Products or Goods have to be fit for purpose )